Stream Hair Salon is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and safeguard your information when you interact with our salon or use our website.

1. Information We Collect

We may collect the following types of personal information when you contact us, book an appointment, purchase products or services, or visit our website:

Name, address, phone number, and email address
Appointment details and service history
Payment information (processed securely through our payment provider)
Communication preferences and feedback
Website usage data such as browser type, and page interactions (through analytics tools and cookies — see our Cookie Policy)

2. How We Use Your Information

We use the information we collect to:
Manage appointments and deliver hair, beauty, and salon services
Communicate booking confirmations, reminders, and updates
Improve our customer service and salon experience
Process secure payments and maintain accurate records
Share promotional offers, news, or salon updates (only with your consent)
Comply with legal, financial, and insurance obligations
We will only use your information for the purposes stated above unless legally required or permitted to do otherwise.

3. How We Store & Protect Your Data

Your personal information is stored securely using digital or paper records that are protected against unauthorised access, loss, alteration, or misuse. We retain data only as long as necessary for operational and legal purposes, after which it is safely deleted.

4. Sharing Your Information

We do not sell or trade personal data. Information may only be shared with trusted third-party providers who support our business operations, such as:
Appointment booking software or payment systems
Marketing platforms (only with your permission)
Regulatory or legal authorities, if required by law
All third parties are obligated to protect your data and use it only for the agreed purpose.

5. Marketing Communications

If you opt in to receive marketing emails or texts, we may contact you with updates, offers, or salon news. You may unsubscribe at any time by:

Clicking "unsubscribe" in email footers
Replying STOP to text marketing
Contacting us directly

We will respect your preferences and keep your contact choices updated.

6. Your Privacy Rights

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete data
Ask for your data to be deleted (where legally appropriate)
Withdraw consent for marketing communications at any time
Request a copy of your data or information on how it is processed
To exercise any of these rights, please contact us using the details below.

7. Contact Information

For questions or privacy-related requests, please contact us at:

Stream Hair Salon
Email: lorraine@streamsalon.co.uk
Phone: 01329 833146
Address: The Square, Wickham, Fareham PO17 5JT

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. Any modifications will be posted on our website with an updated effective date.